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Important announcement from Mitchell Powersystems

Mitchell Powersystems announce important changes
Following an operational review, Mitchell Powersystems has taken the decision to close its Stockton (Mitchell Powersystems) and Manchester (Central Diesel) workshop locations, with effect from 4th April 2016. The changes are intended to improve the systems and processes behind our service support and parts supply, in order to continue to provide the highest level of customer service.
 
Field Service Operations 
We are retaining our highly-experienced Field Service team of 7 engineers, covering the Manchester and Stockton areas. The tasking process will, however, be diverted to our Head Office in Sutton-in-Ashfield, where the process of logging and resource allocation will take place.
 
In effect, the engineer coverage for the North of England will grow from 7 to 15 engineers, with additional technical expertise and logistics back up. There will be a roving Field Service Supervisor (North of England) who will provide oversight and support to the field engineers.
 
Click on the map for an overview of the operation from April 4th, 2016, covering the Midlands to Northern England. The engine and transmission overhaul operation will be based at Sutton Headquarters, supported byan in-house logistics network to deliver and backhaul spares packs.
 
Parts sales
We are retaining Wayne Cuskern at our Stockton location, in the role of Parts Sales Co-ordinator, to continue to provide parts expertise in the North of England, supported by our parts sales & logistics teams at Sutton-in-Ashfield. 
 
Workshop
The engine and transmission overhaul operations will be based at our Sutton-in-Ashfield Head Quaters, but fully supported by our locations in Glasgow, Birmingham and Southampton 
 
New Contact Information
Manchester (Central Diesel - Oldham)
The main telephone number 0161 620 7070 has been diverted to our Sutton-in-Ashfield Head Office number 01623 550 550
 
Stockton-on-Tees (Mitchell Powersystems)
The main telephone number 0164 261 7151 has been diverted to our Sutton-in-Ashfield Head Office number 01623 550 550
 
For Parts: please contact Wayne Cuskern on 01642 635 673 or by email: wayne.cuskern@mitchells.co.uk
 
Alternatively, call our head office direct on 01623 550 550 or Email: sales@mitchells.co.uk
 

Registered Office: Mitchell Diesel Ltd Fulwood Road South, Sutton-in-Ashfield, Nottinghamshire, NG17 2JZ.
Registered No.: 1179564. Vat No.:118 289 160

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